Refund Policy

At DreamTech Solutions, we are committed to delivering high-quality work and ensuring your satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

1. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service Not Delivered: If we fail to set up your website or services after payment and cannot provide a reasonable resolution
• Billing Error: If you were charged in error or charged for a plan you did not select
• Significant Service Failure: If your website is offline for an extended period due to our error and we cannot resolve it

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after a billing period has started
• Failure to provide necessary information or content that delays setup
• Third-party costs already incurred on your behalf (e.g., domain registration, SSL certificates)
• Dissatisfaction with a website that was live and functioning as described in your plan

These exclusions apply only to the extent permitted by law. They do not limit any right you have under the Australian Consumer Law that cannot lawfully be excluded, including your rights where a service is not delivered or is not of acceptable quality.

3. Subscription Cancellations

For monthly subscription plans (Basic, Foundation, Growth):

• You can cancel at any time from the Portal or by contacting us
• Cancellation takes effect at the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused days within the current billing period
• The Free plan has no cost and can be kept indefinitely

4. Billing Errors

If you believe you were charged incorrectly, contact us within 30 days of the charge. We will investigate and issue a refund if the charge was made in error.

5. Refund Process

To request a refund:

1. Contact us at hello@dreamtechsolutions.com.au within 30 days of the charge
2. Provide your account details and reason for the refund request
3. We will review your request and respond within 5 business days
4. If approved, refunds will be processed to the original payment method within 10 business days

6. Update Requests vs. Refunds

If you are not satisfied with certain aspects of your website, we encourage you to request updates first. Your plan includes regular updates (unlimited on Foundation and Growth). Refunds are considered only after update requests have been attempted and the issue remains unresolved.

7. Third-Party Costs

Any third-party costs (e.g., domain registration, hosting fees, software licenses) that have been paid on your behalf are non-refundable. These will be deducted from any refund amount.

8. Dispute Resolution

If you have concerns about your project or refund eligibility, we encourage open communication. We are committed to finding a fair resolution. If we cannot reach an agreement, we will work with you to find an appropriate solution.

Nothing in this policy limits your right to raise a complaint with a consumer protection regulator, including the Australian Competition and Consumer Commission (ACCC) or the relevant state or territory consumer affairs body.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your subscription will apply to your account.

10. Contact Us

If you have questions about our Refund Policy or wish to request a refund, please contact us:

DreamTech Solutions
Email: hello@dreamtechsolutions.com.au